Shipping policy

Thank you for visiting and shopping at Violeta Hair. This Shipping Policy explains how we process, ship, and deliver your order.

Order Processing Time

All orders are carefully processed within 0–1 business day, Monday through Friday, excluding weekends and public holidays.

Once your order is confirmed, our team begins preparing your product for shipment. Before dispatch, each order goes through a handling and quality-check process to ensure that your wig is properly packed, protected, and ready for safe delivery.

Tracking Information

Your tracking number is generated within up to 1 business day after your order is processed.

Once your tracking number is available, you will receive a shipping confirmation email with your tracking details. Please allow up to 24 hours for the tracking information to update in the carrier’s system.

You can track your order directly through our website:

https://violetahair.com/apps/track123

If you are unable to track your order or if the tracking information does not update, please contact our support team at:

contact@violetahair.com

Our team will be happy to assist you and check the status of your shipment.

Estimated Delivery Time

Estimated delivery times vary depending on the destination country:

United States, Canada, Australia, and New Zealand

Estimated delivery time: 5–10 business days

United Kingdom and France

Estimated delivery time: 6–11 business days

Other Countries

Estimated delivery time: 6–12 business days

Please note that delivery times are estimates and may vary depending on the destination, customs processing, local carrier operations, holidays, weather conditions, or other circumstances outside our control.

Why Our Delivery Time May Vary by Region

At Violeta Hair, we prioritize not only fast delivery, but also product safety, quality, and a smooth customer experience.

Our delivery timeframe allows us to work with trusted international logistics partners and select reliable shipping routes for each country. This helps ensure that your package is carefully handled, securely transported, and delivered directly to your address with care.

Because wigs are delicate products that must arrive in excellent condition, we use shipping partners and fulfillment processes designed to reduce the risk of damage, loss, or poor handling during transit.

This approach helps us maintain our quality standards while offering dependable international delivery.

Shipping Origin

Our products may be shipped from our international warehouses and fulfillment partners located in regions such as Europe and Asia, depending on product availability, destination country, and the most efficient shipping route for your order.

Shipping Cost

We are proud to offer Free Shipping on eligible orders.

Any available shipping options and costs, if applicable, will be displayed at checkout before you complete your purchase.

Our Trusted Shipping Partners

To ensure your order arrives safely and efficiently, we may work with trusted logistics providers such as:

YunExpress
DHL
FedEx
UPS
USPS
Local postal and delivery partners

The final carrier may vary depending on your country, region, and delivery address.

The Journey of Your Order

1. Order Confirmation

After your purchase is completed, you will receive an order confirmation email.

2. Quality Check and Handling

Your order is prepared, inspected, and packed carefully to help ensure the product arrives in excellent condition.

3. Carrier Handoff

Once your package is ready, it is handed over to one of our shipping partners for transportation and final delivery.

4. Tracking Update

Your tracking number is generated within up to 1 business day, and tracking updates will become available once the carrier scans your package.

5. Final Delivery

Your order will be delivered to the shipping address provided at checkout.

Possible Shipping Delays

Although we work hard to deliver every order within the estimated timeframe, delays may occasionally occur due to factors outside our control, such as:

Customs inspections
Postal or carrier delays
High seasonal demand
Weather conditions
Incorrect or incomplete shipping addresses
Public holidays
International logistics disruptions

If we become aware of a significant delay, we will do our best to communicate with you and assist throughout the process.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

Violeta Hair is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at:

contact@violetahair.com

We will do our best to assist you before the order is shipped.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees charged by the destination country.

These charges are determined by local customs authorities and are not included in the product price or shipping cost unless clearly stated at checkout.

The customer is responsible for any customs duties, import taxes, or clearance fees that may apply in their country.

Violeta Hair is not responsible for delays caused by customs procedures.

Lost, Stolen, or Damaged Packages

Violeta Hair is not responsible for packages that are lost, stolen, or damaged after they have been handed over to the shipping carrier and marked as in transit or delivered.

If your package arrives damaged, please contact us at:

contact@violetahair.com

Please include your order number, photos of the damaged package, photos of the damaged item, and any relevant delivery information.

We also recommend keeping all packaging materials and contacting the shipping carrier to file a claim when necessary.